Why isn’t my MT4 working or connecting to the server?
On the 1st of August 2014, MetaQuotes will release an update to MetaTrader 4. As part of this update, MetaTrader 4 builds older than Build 600 will no longer be supported.
If you are using a version of Vantage FX MetaTrader 4 that is older than Build 600, you must update your platform to the latest build before the 1st of August 2014, or the platform will not connect to the trading servers.
If your MetaTrader 4 Build is 600 or higher, then no action is required. If you do have the newer MetaTrader 4 and are still having trouble, please visit our MT4 Troubleshooting Centre.
What MetaTrader 4 build am I using?
To see what build of MetaTrader 4 you are using, please follow these instructions:
- Open MetaTrader 4 (Vantage FX Trader 4)
- Select ‘Help’ > ‘About’
- In the ‘About’ box, bottom left, you should see:
Vantage FX Trader 4 Terminal
Version: 4.00 Build XXX
The XXX is your current build.
How do I update my platform?
You can update your platform by either:
- Opening your current Platform as the Administrator*
- Downloading the latest version of MT4 using one of the links below:
*To open as administrator, locate your Vantage FX Trader 4 icon on your computer (usually on your desktop) right click on the icon, and select “Run as administrator”
As part of the new update, Experts and Indicators will be installed into a new directory. We strongly recommend that you read our article “Where can I find my EAs & indicators (Build 600)?” in order to locate your Experts and Indicators and understand how to install these files.