We are required to verify your identity

To comply with Australian AML and CT regulations we are required to verify your identity. Our identification requirements are listed below. If you have been directed to this page, it is most likely because we tried to verify your details electronically and were unable to do so.

ID Documentation Required:

Please select from the options below based on your place of residence.

Australian Applicants

Please provide a copy of ONE of the following documents:

  • Passport (must be currently valid)
  • Valid Driver’s Licence
  • Valid Proof of Age card*

*If you send a Proof of Age card, your copy must be certified (notarised) as a true copy of the original document. The copies can be certified by a Public Notary, Pharmacist, Accountant, Solicitor, Lawyer, Commissioner of Oaths, Justice of the Peace, or any other authorised professional. All pages need to be stamped with the Notary Stamp, show the business name and address of the Notary. The Notary should sign and date all copies, and print and sign their full name.

International Applicants

Please provide a copy of ONE of the following documents:

  • Valid Passport
  • Notarised (Certified) valid Driver Licence*
  • Notarised (Certified) valid National Identity Card*
  • Notarised (Certified) valid Proof of Age card*

*Any photo ID other than a Passport must be notarised (certified) as true copy of the original document. If you are sending certified documentation, please ensure:

  • A qualified person such as a Public Notary, Pharmacist, Accountant, Police Officer, Solicitor, Lawyer, Commissioner of Oaths, Justice of the Peace, or any other authorised professional certifies the documentation.
  • All pages need to be stamped with the Notary Stamp, show the business name and address of the Notary. The Notary should sign and date all copies, and print and sign their full name.
  • All copies must contain a statement similar to “I certify that this copy is a true copy of the original document
  • Your Photo ID must list your full name, plus either your date of birth, OR your full residential address. A PO Box cannot be accepted as your address.

Sending copies of your documents:

Using a smartphone, digital camera or scanner, email us a clear picture of the documents to [email protected]

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